Privacy Policy

1. Introduction

This Privacy Policy explains how Mindiq Global Solutions ("Mindiq Global Solutions", "Snapshot", "we", "us", or "our") collects, uses, stores, and protects information when you access or use Snapshot and its related websites, applications, APIs, monitoring services, automation features, screenshot capture services, reporting tools, and other services we provide (collectively, the "Services"). Snapshot is operated by Mindiq Global Solutions. For information about our company, please visit https://www.mindiqglobal.com

2. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Services, and certain technical information automatically collected when you access our platform. The information we may collect includes:

3. Screenshots, URLs and Customer Content

Snapshot allows users to submit URLs and configure monitoring, screenshot capture, scheduled automation, visual change detection, reporting, and related workflows. When you use these features, the Services may process information associated with the URLs, web pages, screenshots, reports, configuration settings, and other content necessary to provide the requested functionality. You are responsible for ensuring that you have the necessary rights, permissions, and legal authority to submit URLs, monitor websites, capture screenshots, process website content, or otherwise use the Services in connection with third-party websites or content. We do not claim ownership of your submitted content. We process such information only as necessary to operate, maintain, secure, support, and improve the Services, subject to applicable agreements and legal requirements.

4. How We Use Information

We may use the information we collect to:

• Provide, operate, maintain and improve Snapshot and its Services.
• Process screenshot capture, monitoring, automation, reporting and API requests.
• Create and manage user accounts.
• Authenticate users and secure access to the Services.
• Manage API keys, credits, usage, billing and transactions.
• Monitor service performance, reliability, availability and security.
• Detect, investigate and prevent fraud, abuse, unauthorized access and other harmful activities.
• Provide customer support and respond to inquiries.
• Send important service-related communications, security notifications, account updates and administrative messages.
• Analyze usage patterns to improve functionality, performance and user experience.
• Comply with applicable legal obligations and enforce our agreements, policies and terms.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process information based on one or more of the following:

• Performance of a contract or provision of requested Services.
• Compliance with legal obligations.
• Our legitimate interests, including operating, securing, improving and protecting the Services.
• Your consent, where consent is required by applicable law.

6. Cookies and Similar Technologies

Snapshot and its related websites may use cookies, local storage, session technologies, and similar technologies to support essential functionality, maintain user sessions, understand usage, improve performance and enhance security. You may be able to control or disable certain cookies through your browser settings. However, disabling certain technologies may affect the availability or functionality of some parts of the Services.

7. How We Share Information

We do not sell your personal information. We may share information with trusted third parties only when reasonably necessary to operate and support the Services, including:

• Cloud hosting and infrastructure providers.
• Data storage and backup providers.
• Payment processing providers.
• Authentication and identity providers.
• Analytics, monitoring and security providers.
• Professional advisors and service providers acting on our behalf.
• Government authorities or other parties when required by law or necessary to protect our rights, users or Services.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business and operational records, comply with legal obligations, resolve disputes, enforce agreements and protect the security and integrity of our platform. The retention period may vary depending on the type of information, the nature of the Services being used, legal requirements, security requirements and operational needs. Screenshots, reports, logs, monitoring records and other Service-generated data may be retained according to the applicable product configuration, account settings, operational requirements or service policies.

9. Data Security

We implement reasonable technical, administrative and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure or destruction. These measures may include access controls, authentication mechanisms, secure infrastructure, monitoring, logging and other security practices appropriate to the nature of the Services.

10. International Data Transfers

Snapshot may use infrastructure, service providers or technical resources located in different countries. As a result, information may be processed or stored in locations outside your country or jurisdiction. Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

11. Third-Party Websites and Services

The Services may interact with or contain links to third-party websites, services, APIs or resources. Snapshot does not control and is not responsible for the privacy practices, security, availability or content of third-party services. This Privacy Policy applies only to information processed by Snapshot and Mindiq Global Solutions in connection with the Services. We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. To exercise applicable privacy rights or submit a privacy-related request, please contact us at contact@mindiqglobal.com. We may need to verify your identity before processing certain requests. These rights may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable legal and operational requirements.
• Object to or request restriction of certain processing activities.
• Request portability of certain personal information.
• Withdraw consent where processing is based on consent.

13. Children's Privacy

Snapshot is not intended for use by children and we do not knowingly collect personal information from individuals who are not legally permitted to use the Services under applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at contact@mindiqglobal.com so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or other operational reasons. When we make changes, we will update the Privacy Policy on this page. The Effective Date displayed at the top of this page indicates when the current version became effective. We encourage you to review this Privacy Policy periodically to stay informed about how we handle information.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us at: